Shipping & Return Policy

At Elegance Crafts, we strive to provide a seamless shopping experience for our customers. As an ecommerce store specializing in stylish and unique home decoration items, we understand the importance of efficient shipping and clear return policies. Please take a moment to familiarize yourself with our shipping and return guidelines.

Shipping Information

Shipping times may vary depending on your location. For customers in West Malaysia and Singapore, please allow 7-10 days for your order to arrive at your doorstep. If you are located in East Malaysia, please expect a delivery time of 10-14 days.

For customers in other countries, please allow 14-20 days for your order to be delivered.

Our team works diligently to process and ship your order as quickly as possible. However, please note that unforeseen circumstances such as customs delays or natural disasters may impact delivery times. We appreciate your patience and understanding in such situations.

Return Policy

At Elegance Crafts, we take pride in the quality and craftsmanship of our products. We carefully inspect each item before it is shipped to ensure that it meets our high standards. However, if you receive a defective or damaged item, please contact our customer support team within 48 hours of receiving your order.

Unfortunately, we do not accept returns for any other reason, including change of mind or incorrect sizing. We encourage our customers to carefully review product descriptions, dimensions, and images before making a purchase. If you have any questions or concerns about a specific item, please reach out to our customer support team for assistance.

Our goal is to provide you with a positive shopping experience, and we are committed to resolving any issues that may arise. If you have any questions or need further assistance regarding our shipping and return policies, please don't hesitate to contact us. We are here to help!